I’ve always had a complicated relationship with customer ... without alienation, efficiency without sacrificing empathy. Their approach doesn’t just promise a better experience for customers ...

According to a December 2024 Gartner survey, 85% of customer service leaders plan to explore or pilot customer-facing conversational generative AI solutions in 2025. According to a separate Gartner ...

Starbucks recently made headlines by cutting 30 percent of its menu offerings. On the surface, this might seem like a simple ...

By combining human expertise with AI’s processing power, carriers can make progress in achieving a balance between efficiency and accuracy in underwriting. This approach enables the development ...