With so many loyalty programs available, it can be challenging to determine which ones truly add value. That's why Newsweek ...

Loyalty is more than a price tag, as evidenced by our local not deterring us with inflated $7 happy hour schooners.

Nike's recent strategic pivot back to brand building sends brands an important signal about the limitations of relying too ...

For example, millennials are driven by personalization and convenience, and are more likely to appreciate digital touchpoints such as seamless online shopping, ...

Brand Keys, a New York–based client loyalty and engagement consultancy, publishes the annual syndicated study, which recognized Konica Minolta for being the leader in Brand Loyalty among all ...

Tesla’s brand favorability is at an all-time low, and his polarizing views are alienating core customers,” warned Saxo Bank’s ...

When your customers feel valued and heard, they’re not just likely to return — they’ll spend more, forgive mistakes, and ...

Kroger, CVS, and Kohl's are among the 350 companies with the best loyalty and rewards programs, according to new research ...

Consider this surprising statistic from our annual customer service research: 46% of U.S. consumers are willing to pay more ...