A customer service expert has revealed her top hacks for beating the pesky call centre queue and being put through to a real person as quickly as possible. Lady Janey - real name Jane Hawkes - has ...

First Direct faced complaints from customers about long call waiting times. It apologised and promised to hire more call centre workers. According to new research from the Institute of Customer ...

Famed as the ‘Little Italy’ of San Francisco, USA, North Beach is a lively destination offering multiple gastronomic, historic and cultural attractions for residents and visitors to explore – if they ...