Shep Hyken is a customer service/CX expert, author & keynote speaker. It’s not uncommon to hear leaders say, “We must put the customer at the core of ... call customer support and are put ...

Opinions expressed by Forbes Contributors are their own. I track enterprise software application development & data management. Software gets customized. Enterprise software systems are typically ...

I recommend that you use customer relationship management (CRM) software to gain insight into the needs and wants of your core customer base. CRM software can be deployed to work in tandem with ...