Getting customer service right is not just about finding solutions—it’s about learning from what others get wrong.

Lyft announced a new partnership with Anthropic to use the Claude AI assistant to handle customer service requests. Claude is ...

The first step in improving customer experience is understanding what your customers truly want. This means going beyond ...

Wondering if Amazon offers work from home opportunities? They do! Amazon regularly hires remote workers for customer ser ...

Understand how learnings from your customer service team can connect to paid media strategies and why you should highlight ...

Citizen satisfaction with government services has reached a seven-year high of 69.7 out of 100. Even more impressive, this ...

A woman on TikTok shared a PSA about the importance of putting yourself on mute if you’re ever on hold with customer service.

A pioneering study by Anirudh Sharma Peri, a technology researcher and customer service specialist in the United States, ...

NPS alone no longer cuts it. Evolving customer experience metrics like CES and XQI are helping brands stay ahead in 2025 and ...

The best businesses for customer care in Burnley have been revealed, with bars restaurants and shops recognised for the “the ...

I like to share everyday life events with you, and I tend to get cranky and write about the bad stuff too often. So I am ...

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