Getting customer service right is not just about finding solutions—it’s about learning from what others get wrong.

An enjoyable experience for the customer is constructed based on providing exceptional customer service, which includes a variety of interactions with the client to enhance the customer’s overall ...

It’s not always easy being a public employee. I made this intentional career choice many years ago. My Wisconsin-Stout educated Mom was a Home Economics public school teacher. I learned ...

Lyft announced a new partnership with Anthropic to use the Claude AI assistant to handle customer service requests. Claude is ...

Understand how learnings from your customer service team can connect to paid media strategies and why you should highlight ...

Citizen satisfaction with government services has reached a seven-year high of 69.7 out of 100. Even more impressive, this ...

A woman on TikTok shared a PSA about the importance of putting yourself on mute if you’re ever on hold with customer service.

The first step in improving customer experience is understanding what your customers truly want. This means going beyond ...

A pioneering study by Anirudh Sharma Peri, a technology researcher and customer service specialist in the United States, ...

NPS alone no longer cuts it. Evolving customer experience metrics like CES and XQI are helping brands stay ahead in 2025 and ...

The hacker compromised a third-party contractor that provided support services. Grubhub says it 'proactively rotated any ...