NPS alone no longer cuts it. Evolving customer experience metrics like CES and XQI are helping brands stay ahead in 2025 and ...

In today’s fast-moving world, great phone customer service is crucial to retaining good customer relationships. Whether a customer calls for a problem, assistance, or an inquiry, the experience they ...

Customer Journey 3.0 represents this shift, where engagement is continuous, data-driven, and deeply integrated into everyday interactions. The Customer Journey 3.0: Innovating Engagement Beyond ...

Understand how learnings from your customer service team can connect to paid media strategies and why you should highlight ...

In addition to AI supporting the customer’s self-service and automated experience, any data that is picked up in the customer’s journey can be fed to customer support agents, supervisors and ...

AI has the power to transform the way CX and marketing leaders drive impact. By prioritizing soft skills, creating space for ...

government leaders share insights for keeping up with rapidly evolving hybrid work environments and offer up four key insights for agencies embarking on their customer service journeys.

An enjoyable experience for the customer is constructed based on providing exceptional customer service, which includes a variety of interactions with the client to enhance the customer’s overall ...

“Developing ‘Madison’ has been a transformative journey for Truegenics,” says Jeremy Wong, Chief Technology Officer. “We set out to create an AI system that could match and exceed human-level customer ...

The company disclosed that SharkNinja, Inc. SN is adopting its Agentforce and Commerce Cloud solutions to enhance personalized customer service through autonomous agents and support its global ...