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Microsoft's push into the contact center to increase competition for Five9, NICE: Barclays
the Dynamics 365 Contact Center. The solution will be generally available on July 1 and applies generative AI to every customer engagement channel. The company calls the solution "Copilot-first".
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Ignite 2021: Microsoft’s 6 Biggest Dynamics 365 Updates
With this week’s announcements at the Microsoft Ignite 2021 conference, solution providers can expect more integrations between Dynamics 365--Microsoft’s combined CRM/ERP offering--and the ...