The Lake County Council agreed to reallocate $600,000 to hire 12 contracted emergency dispatchers to try to alleviate the ...

It never gets boring,” said Agcaoili, who has worked as a dispatcher for eight years. Before applying for the job, she was working as a clerk at the hospital emergency room and would hear ...

"OK. Take a deep breath," Fights said. "You guys are doing a great job." This type of emergency was a first for the 22-year-old dispatcher who has been on the job a little more than two years.