I looked closely at each platform’s analytics capabilities, focusing on their ability to provide real-time insights at an agent and team level. From there, I chose call center training software ...

Guidde, a platform that leverages AI to help create corporate training videos for applications, has raised new funds.

Provide training for the team. Check in with your team to discuss issues and make changes if needed. Look for ways to improve your processes and take advantage of new features. Bottom line: Choosing ...