Capital One had a major service outage last week that left many without access to their accounts. Now, it also faces a lawsuit from CFPB.
Capital One Financial reported a 60% rise in fourth-quarter profit on Tuesday, as a higher income from interests helped the consumer lender. Consumer spending has remained strong on hopes of a soft landing for the economy and falling interest rates,
The bank experienced a “technical issue” with a third-party vendor this week, impacting some account services like deposits and payment processing.
"Guess I'll be eating ramen again tonight," tweets one customer on third day of issues linked to a data-center power outage.
Capital One Financial Corp. posted a higher fourth-quarter profit as net interest margins widened and credit-card loans increased.
A “technical issue” of a third-party vendor that Capital One uses is affecting some of the bank’s customers to access deposits and other services.
Capital One users were reporting issues with receiving their deposits on Thursday morning, leaving many customers wondering where their money and paychecks are. Complaints on social media were pouring in via the @AskCapitalOne customer service account on X, formerly Twitter.
The CFPB is suing Capital One for allegedly misleading consumers about its offerings for high-interest savings accounts.
Thousands of Capital One users are still reporting issues of the financial corporation being down, impacting direct deposit and other services.
"Efficiency was never the objective function," CEO Richard Fairbank said Tuesday. "It was one of the many benefits of a tech transformation."
Capital One customers have been unable to access their direct debits, leaving them unsure how they will be able to pay their bills and other essential expenses.