Hyderabad: A fake call centre operating out of an office at Hi-Tec City and allegegdly duping customers of PayPal, an ...

Artificial intelligence is being incorporated across a large number of industries in the world, and will now even be used in call centers. The world’s biggest call […] ...

ISTAT Americas Speakers Encourage ATC Action is published in Aviation Daily, an Aviation Week Intelligence Network (AWIN) ...

We list the best call recorder apps, to make it simple and easy to record calls on your phone as well as manage the recording. Call recording can be a useful and even essential for recording an ...

For more than 30 years, the CCMA has been absolutely dedicated to supporting contact centre professionals. We’re constantly pushing ourselves to do more for our thriving community, which happens to be ...

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Nominations are open for the second annual Science Journalism Awards. We want to hear about your favourite piece of NZ […] ...