According to a December 2024 Gartner survey, 85% of customer service leaders plan to explore or pilot customer-facing conversational generative AI solutions in 2025. According to a separate Gartner ...

Marco Radocaj discusses advancing industry standards with Balance HVAC, emphasizing quality, transparency, and a ...

Successful CRM strategies rely on high-quality data, predictive analytics, and AI-driven automation to deliver seamless ...

As artificial intelligence (AI) continues to shape industries worldwide, its role in banking has quietly evolved behind the ...

Security Bank Corp. is ramping up its artificial intelligence (AI) initiatives, embracing both traditional and generative AI ...

Empowering healthcare IT departments to experience Grow, Work, and Life - In Balance, with AGFA HealthCare’s unified, purpose-built, modern Enterprise Imaging Platform.

IBS Intelligence (IBSi) is the world’s only pure-play Financial Technology focused research, advisory, and fintech news ...

Are they fueling innovation or driving operational efficiency? Are they investments ... For example, if a project aims to improve customer experience, metrics such as Net Promoter Scores (NPS ...

To drive sustainable growth, brands must shift from isolated transactions to lasting customer relationships. This requires a ...

Traditionally, scaling customer service alongside business growth has been a tricky balance to strike. To meet rising demand, the only real option was to add more and more head count to your support ...

LATAM Airlines Group (NYSE:LTM), a leading player in the Latin American transportation sector with a market capitalization of $9.2 billion, has been navigating through a dynamic market environment ...