As Han Butler, president and co-founder of ROI CX Solutions explains, AI can play an important role in call center operations — but only when it is used correctly.

For years, Apple and Samsung have been accused of copying each other. But with the Apple-ification of Google's Pixel 9 series ...

Both companies called their solution the Branded Call Display, which has now matured to add another layer of trust to ...

The new AT&T caller ID service will allow businesses to display short messages to customers to explain the nature of their call.

AT&T and TransUnion have unveiled a new enhanced caller identification service that displays company names, logos, and call reasons for verified incoming calls to AT&T wireless customers using Android ...

Angry Netflix subscribers looking for free streaming alternatives after the latest UK price hikes need look no further.

Lyft announced a new partnership with Anthropic to use the Claude AI assistant to handle customer service requests. Claude is ...

Bernie Moreno took office Jan. 3 after defeating former Sen. Sherrod Brown in the November election. Sen. Jon Husted joined ...

This week’s update covers a broad range of cybersecurity news—from AI risks to law enforcement efforts against cybercrime.

Also, Rabbit's R1 gets fresh voices, we finally know how to update AirPods firmware, the Switch 2 will get Xbox games, and The Sims turns 25 next week.

For people who hate making mundane phone calls, Google has an AI solution.

Senate Bill 30 would require businesses in Ohio, with some exceptions, to take cash as a form of payment joining states like ...