A major challenge for insurers is improving both the efficiency of the claims process and the customer service of claims ...

CEOs extol the importance of being customer-focused and data-driven in their decision-making but too few make the time to ...

CEOs Michael Dell, AMD Lisa Su, Cisco Chuck Robbins, HPE Antonio Neri, NetApp George Kurian, Nutanix, Lenovo, Extreme ...

In this article, we will go over the advantages of outsourcing customer service, making sure every customer interaction boosts your brand's image.

Car accident settlements are a crucial mechanism for resolving disputes and compensating victims without the need for prolonged court battles. By understanding the process, knowing the factors that ...

Operator: Greetings and welcome to PetMed Express Third Quarter Financial Results Conference Call. At this time, all ...

Service Canada provides Canadians with a single point of access to a wide range of government services and benefits. Be aware of fraudulent email (phishing), mail and telephone (including text ...

As Han Butler, president and co-founder of ROI CX Solutions explains, AI can play an important role in call center operations ...

This project improved our understanding of what might need to be done to allow households with prepayment meters to benefit more from providing flexibility. We worked with Utilita to interview a small ...

It doesn’t even need to be good.” If that sounds a little tough to internalize, just remember … even if you don’t think it’s good, it can still be fan-TASTIC.

Here are two theorists whose work can help us understand how we build ... Get the help you need from a therapist near you–a FREE service from Psychology Today.

A programme to combat loneliness over the phone is aiming to double its volunteer numbers, as demand for the service continues to grow. St John's free Caring Caller service has been running for more ...