Money Talks News on MSN3h
Hold the Line? Not Anymore: Social Security's Customer Service Upgrade
The SSA's new Call Back Assist feature lets you hang up and still keep your place in line. Costco won't join DEI backlash.
Harvard Business Review23h
How AI Is Changing the ROI of Customer Service
1. Reimagine the ROI of customer service. The true value of AI-first customer service goes beyond cost reduction; it enhances support quality, scalability, and overall business impact. Savvy support ...