AI has the power to transform the way CX and marketing leaders drive impact. By prioritizing soft skills, creating space for ...

As interactions between businesses, brands and their customers shift, the race to redefine customer experience (CX) is ...

How technology can hinder instead of help an aligned CX and EX strategy and recommendations on how to manage it.

Improving the customer onboarding experience in an increasingly competitive and congested financial services industry is vital for both legacy banks and those in fintech serious about growth... Guest ...

Bain is consistently rated the top workplace by Glassdoor ... employee experience is echoed in its customer experience, which is delivered through technology like a system that remembers each ...

With employee experience inevitably having a knock-on effect on customer experience ... ownership – all values that technology can help foster. By integrating workplace technology with human ...

A pioneering study by Anirudh Sharma Peri, a technology researcher and customer service specialist in the United States, ...

A paper titled "Generative AI at Work" in the Quarterly Journal of Economics shows customer service workers using artificial ...

“most things point back to technology.” The state’s customer experience work under Webster's leadership has already resulted in a measurable impact. Through the implementation of ...

Glia, the leader in customer interaction technology for high-trust sectors, today announced the findings of a new industry ...