Getting customer service right is not just about finding solutions—it’s about learning from what others get wrong.
Lyft announced a new partnership with Anthropic to use the Claude AI assistant to handle customer service requests. Claude is ...
The hacker compromised a third-party contractor that provided support services. Grubhub says it 'proactively rotated any ...
The public is losing trust in the UK’s tax authority due to its poor customer service and the difficulties of complying with a complex system, the spending watchdog has warned.
A pioneering study by Anirudh Sharma Peri, a technology researcher and customer service specialist in the United States, ...
An enjoyable experience for the customer is constructed based on providing exceptional customer service, which includes a variety of interactions with the client to enhance the customer’s overall ...
The first step in improving customer experience is understanding what your customers truly want. This means going beyond ...
NPS alone no longer cuts it. Evolving customer experience metrics like CES and XQI are helping brands stay ahead in 2025 and ...
Finding that perfect sweet treat can be a difficult task, but luckily when the craving strikes, comfort can be found in the ...
Lyft said on Thursday it has tied up with Amazon and Alphabet-backed startup Anthropic to roll out artificial intelligence ...
The Mercury Retrograde Helpline humorously represents the challenges faced during Mercury Retrograde, like technical ...
Calie Yeingst has joined Aspire Credit Union as a member service representative at its teller line. Yeingst holds a ...