As the last straw for customer retention, customer service is key. Here's how AI can help elevate the customer experience for ...

Lyft announced a new partnership with Anthropic to use the Claude AI assistant to handle customer service requests. Claude is ...

For organizations looking to integrate AI-powered voice assistants, some key questions must be answered to ensure success.

Cigna aims to improve customer relations while keeping a close eye on the bottom line. If it works, other insurers may be ...

Retail giant Amazon, online fast-fashion retailer Shein and confectionary brand Ghirardelli Chocolate are among the 600 ...

Satisfaction in airlines’ customer service has improved in the last six months, reaching +59. Despite this, four in ten ...

Virgin Media O2 chief executive Lutz Schüler has admitted the company has more work to do in some areas of customer service.

Satisfaction in broadband providers’ customer service has remained low between November 2023 and November 2024, sitting at ...

A pioneering study by Anirudh Sharma Peri, a technology researcher and customer service specialist in the United States, ...

In today’s fast-moving world, great phone customer service is crucial to retaining good customer relationships. Whether a customer calls for a problem, assistance, or an inquiry, the experience they ...

Understand how learnings from your customer service team can connect to paid media strategies and why you should highlight ...

A new poll has revealed the nation's top 30 biggest customer service bugbears including rubbish hold music, no option to call ...