Getting customer service right is not just about finding solutions—it’s about learning from what others get wrong.

Xfinity, a brand owned by Comcast, provides a wide range of communication services, including cable TV, internet, home phone, ...

I f you work in one of these industries, what's the most entitled thing a customer has said to you or asked you? Maybe you ...

Citizen satisfaction with government services has reached a seven-year high of 69.7 out of 100. Even more impressive, this ...

Understand how learnings from your customer service team can connect to paid media strategies and why you should highlight ...

Lyft announced a new partnership with Anthropic to use the Claude AI assistant to handle customer service requests. Claude is ...

NPS alone no longer cuts it. Evolving customer experience metrics like CES and XQI are helping brands stay ahead in 2025 and ...

A pioneering study by Anirudh Sharma Peri, a technology researcher and customer service specialist in the United States, ...

A woman on TikTok shared a PSA about the importance of putting yourself on mute if you’re ever on hold with customer service.

The hacker compromised a third-party contractor that provided support services. Grubhub says it 'proactively rotated any ...

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