The new division CEO's appointment is part of a broader series of leadership transitions at the financial services company.

Getting customer service right is not just about finding solutions—it’s about learning from what others get wrong.

NEW DELHI : Mumbai-based Yateen Kahate applied for Axis Bank's Magnus credit card in July 2023. Two months later, the bank ...

The goal in these exercises is to help your team become more confident and proficient in what they say and do. When you achieve greater confidence and proficiency, you will also achieve greater trust ...

This is a free, impartial service for energy consumers. It will investigate customer complaints and its decision is binding, so EDF would have to pay up if it found in the customer’s favour.

If this doesn’t resolve the issue, you can escalate the complaint by contacting the Customer Services Director’s team via [email protected]. It used to be worthwhile sending ...

How Much Does a Customer Service Representative Make? Customer Service Representatives made a median salary of $39,680 in 2023. The best-paid 25% made $48,480 that year, while the lowest-paid 25% ...

Impact Plus, a global pioneer in providing advertisers with solutions to evaluate and reduce the environmental impact of their online ads, today (January 22nd, 2025) announced that sustainability ...

"Effective customer service consists of asking, 'What is it our customers want, how well are we providing it, and what must we do to improve how well we meet customer needs?'” (Dreamstime ...

Bill Heckle, founder of PL Consultants, expressed his excitement ... and instilling a culture of strong customer service, commercial aptitude and technical excellence. For more information ...

Our Queensland Government Customer and Digital Group leads and delivers simple and effective access to services for all Queenslanders, and drives a more digitally enabled and responsive government. We ...