Consumers are changing the way they want to buy. And top brands are leaning into those changes to retool and invigorate the ...

Understand how learnings from your customer service team can connect to paid media strategies and why you should highlight ...

James Roberts, head of insurance sales at Europcar, discusses the need for insurers to respond to customer expectations ...

NPS alone no longer cuts it. Evolving customer experience metrics like CES and XQI are helping brands stay ahead in 2025 and ...

New solution helps brands increase conversions and reduce returns by enabling the 3D, augmented reality, and photorealistic image and video content that enhances the customer journey SAN JOSE, Calif.- ...

Learn how to use 19 distinct sales funnels to guide customers, boost revenue, and achieve your marketing goals. Achieve your ...

AS businesses continue to adapt to an ever-evolving digital landscape, customer experience (CX) is anticipated to play a key role in helping businesses ...

UK: Third-party ticket retailer Trainline has joined the Rail Ombudsman scheme, which provides a free, independent and ...

Fashion and homeware digital retail platform N Brown Group has promoted Clare Empson to the newly created role of chief customer operations officer, as it seeks to elevate its customer experience.

An enjoyable experience for the customer is constructed based on providing exceptional customer service, which includes a variety of interactions with the client to enhance the customer’s overall ...

In this video, Providence Health Plan's Shannon Drotning shares her career journey from customer service to executive leadership, emphasizing her commitment to helping vulnerable populations navigate ...

Air France has announced the broadening of its 30-year commercial relationship with SNCF French railways to reduce carbon ...