For organizations looking to integrate AI-powered voice assistants, some key questions must be answered to ensure success.

Cigna aims to improve customer relations while keeping a close eye on the bottom line. If it works, other insurers may be ...

The Vietnam bank kiosk market is witnessing significant growth owing to various factors such as technological advancements, increasing demand for self-service banking solutions, and the government’s ...

By consolidating fragmented information into a single, unified view, organizations can enhance customer relationships, ...

How to write a helpful customer service policy (outline template) Before you dive into the policy’s content, make sure to name your document, i.e., “Customer Service Policy” or “[Brand Name] Customer ...

Retail giant Amazon, online fast-fashion retailer Shein and confectionary brand Ghirardelli Chocolate are among the 600 companies recognized for offering the best customer service in America ...

Templates, examples, and considerations for how to respond to angry customer emails in a variety of situations. If you’ve ever worked in customer service, you know that unhappy customers are ...

KUALA LUMPUR, Jan 21 – The Malaysia Singapore Coffee Shop Proprietors’ General Association has reportedly confirmed that its members will increase their service charge to up to 15 per cent for Chinese ...

A well-drafted business plan would address various aspects pertaining to the business. In case the business plan is to be submitted to the bank or private equity firms, it is better to have the ...

How did Trump’s America First isolationism suddenly morph into an Americas First mergers and acquisition (M&A) strategy? Let’s be clear on who Trump is: The man does not come with a vision of ...

THAT QR CODE HAS INSTRUCTIONS ON HOW T The company said it implemented a power cost adjustment (PCA) plan earlier this week to benefit all members, which will be reflected in bills received ...

President-elect Trump's plan to establish the "External Revenue Service" is garnering attention from key economic experts, including Manisha Singh. During an exclusive interview with FOX Business ...