Getting customer service right is not just about finding solutions—it’s about learning from what others get wrong.

Customer service representatives work as a liaison between a company or organization and the people who use its products or services. They answer questions, address concerns and complaints ...

Citizen satisfaction with government services has reached a seven-year high of 69.7 out of 100. Even more impressive, this ...

Traditionally, scaling customer service alongside business growth has been a tricky balance to strike. To meet rising demand, the only real option was to add more and more head count to your support ...

Do you want to work remotely, from home, as a customer service agent? If you do, you're in luck! I look up new work at home job leads multiple times per week, and I tend to find more customer ...