I see a few factors here that mean that I expect to see more in-sourcing in the coming years: What steps can GBS centers take to shift their focus towards customer satisfaction while maintaining ...

Over 80% of employers in Romania plan to raise salaries this year, with most increases expected to be between 6% and 10%, ...

The genesis of Bill Huhner’s “silly little baseball collection” was in 2008. He was vacationing with his parents in Seattle when they visited Safeco Field, home of Major League ...

Key Points Originally designed for manufacturing, Lean Six Sigma principles are now widely adopted in corporate and ...

As Han Butler, president and co-founder of ROI CX Solutions explains, AI can play an important role in call center operations — but only when it is used correctly.

Dell sent an email that told employees who live within an hour of a Dell office to come to work in person effective March 3 ...

To have a successful return to the office after working from home, you should figure out commuting options and your manager's ...

In Money today: the best mortgage rates and where they're expected to go this year following the base rate cut; Netflix has ...

Constant workplace changes are exhausting employees and killing productivity. Learn how leaders can combat change fatigue and ...

Long hours and constant distractions are making work life increasingly stressful. Here’s how employers can reduce the burden.