Satisfaction in airlines’ customer service has improved in the last six months, reaching +59. Despite this, four in ten ...

Customer service satisfaction in energy companies’ has improved in the last six months, reaching +58, a seven point increase.

Are you looking for a simple and cost-effective way to improve the client journey? Overhauling your support desk is the ideal way to start. But, how can you do that without breaking the bank?

2. GET CERTIFIED ON THE LATEST CYBER SAFETY MEASURES.

Organizations investing in digital transformation may face issues like customer alienation and brand damage if not executed ...

Capital One has unveiled a new AI agent that dealers and customers can use to streamline the car-buying experience, enabling ...

AI has the power to transform the way CX and marketing leaders drive impact. By prioritizing soft skills, creating space for ...

Here’s what we learned about customer acquisition strategies for direct mail based on this year’s survey data.

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In recent years, banking profits have been strong, with UK leaders reporting pre-tax gains of up to £24 billion. But alongside this success, competition has intensified.

AI agents will rapidly become the next customer-service support system for brands - mainly because the technology has the ability to teach the platform how best to support customers. And that will ...