Satisfaction in airlines’ customer service has improved in the last six months, reaching +59. Despite this, four in ten ...

Customer service satisfaction in energy companies’ has improved in the last six months, reaching +58, a seven point increase.

Are you looking for a simple and cost-effective way to improve the client journey? Overhauling your support desk is the ideal way to start. But, how can you do that without breaking the bank?

2. GET CERTIFIED ON THE LATEST CYBER SAFETY MEASURES.

The first step in improving customer experience is understanding what your customers truly want. This means going beyond ...

In today’s hectic business environment, staying connected to customers has become more critical. Automating customer engagement merely allows businesses to build better and stronger relationships ...

As interactions between businesses, brands and their customers shift, the race to redefine customer experience (CX) is ...

Capital One has unveiled a new AI agent that dealers and customers can use to streamline the car-buying experience, enabling ...

AI has the power to transform the way CX and marketing leaders drive impact. By prioritizing soft skills, creating space for ...

Here’s what we learned about customer acquisition strategies for direct mail based on this year’s survey data.

The post-purchase journey greatly matters. For starters, returning customers, as outlined above, have up to a 60% propensity to make a purchase, as opposed to just 20% for newcomers. What’s more, data ...