From there, it's easy to access the call log, favorites, and the main contact list. The Exhilarate includes the Samsung Buddies Now home screen widget. It lets you populate home screen panels with ...

Recent research by Glia, a digital customer service platform provider, reveals a significant level of dissatisfaction among ...

As Han Butler, president and co-founder of ROI CX Solutions explains, AI can play an important role in call center operations — but only when it is used correctly.

Medigap Life is one of the nation’s top insurance agencies that focuses on Medicare insurance products. Thousands of ...

According to a December 2024 Gartner survey, 85% of customer service leaders plan to explore or pilot customer-facing conversational generative AI solutions in 2025. According to a separate Gartner ...

Renz Miguel Marquez, a 29-year-old call center trainer in Makati City in the Philippines, uses AI tools to streamline his workflow. The call center where he works caters to broadband service ...

This close cousin of the Galaxy S Blaze has LTE, but is otherwise similar. This Android phone sports a fast processor and 4G. Other features include an AMOLED display, NFC, memory card slot, 5 ...

Nasha is a Managing Editor for CNET, overseeing our sleep and wellness verticals. She is a nutrition, mental health, fitness and sleep science enthusiast. Her passion for mindful and holistic ...

Visito, a leading conversational AI platform for independent hotels, today announced the launch of Visito Voice, an AI-powered voice assistant designed to handle incoming guest phone calls with ...

Choosing the right contact center platform is a critical step for any business. With a broad range of customer experience (CX) solutions available-from comprehensive platforms to specialized tools-it ...

The future of customer experience is about more than just handling individual interactions - it's about crafting a seamless journey that flows across every department in your organization.Join Valerie ...