As Han Butler, president and co-founder of ROI CX Solutions explains, AI can play an important role in call center operations — but only when it is used correctly.

The legacy of Zachary Antidormi was honoured on Tuesday at the opening of a new centre named for the toddler and the groundbreaking bond his murder forged between police and mental-health services.

Jersey's only child contact centre is at risk of closure if extra funding is not found urgently. The site is run by the local charity Centrepoint and provides a safe space for children and their ...

The Union government lifted the ban on sugar exports partially on Monday (January 20, 2025), allowing industries to export one million metric tonnes of sugar in the 2024-25 season ending in ...

Manchester City have agreed a deal to sign 18-year-old centre-back Juma Bah from AIK Freetong, a report has confirmed. Bah is enjoying a breakout season on loan in La Liga with Real Valladolid ...

The decision for the new research and development centre was then quickly made. In an interview with the state news agency Xinhua, Luca de Meo praised the Chinese electric car industry for its rapid ...

Mace, which signed a pre-construction deal back in November 2023, will work with consultant AtkinsRealis on the £93m project to build the headquarters of the European Centre for Medium-Range ...

The emergence of AI agents is poised to bring profound changes to the contact centre industry, writes RYAN FALKENBERG, CEO of CLEVVA.

After campuses of institutions like IIIT, IIM, VNIT, AIIMS, and MNLU, the tiger capital is now set to host Google's AI CoE, further enhancing its reputation as a centre for education, research ...

State agencies held discussions on Friday to propose urgent measures to tackle rampant online fraud and call centre gangs. Representatives of the National Broadcasting and Telecommunications ...

AAP supremo Arvind Kejriwal Friday called the Ayushman Bharat health scheme the "biggest scam" in the country after the Supreme Court stayed a high court order that had asked the Delhi government ...

The Fredericton performing arts centre, shown in a 3D rendering, is still under construction, but is expected to be finished by late 2026. It will officially be named the Ron & Erma Hawkes Centre ...