The change in technology over the last 20 years has been transformational and, in many ways, has spoiled customers, claims ...

Successful companies will be those that can anticipate these changes and respond with ingenuity and innovation.

Graft EGYIRInsightOperational excellence is the cornerstone of long-term success in any organisation. For CEOs in Ghana, it means creating a culture of continuous improvement, eliminating ...

The ability to harness and utilize data effectively is revolutionizing how governments operate and interact with citizens.

1. Reimagine the ROI of customer service. The true value of AI-first customer service goes beyond cost reduction; it enhances support quality, scalability, and overall business impact. Savvy support ...