In tandem with network cloud transformation, CSPs are evaluating opportunities to integrate artificial intelligence (AI) into ...

There’s a phrase I’ve come to live by: “Customer experience is not part of the game; it’s the game.” In today’s world, where ...

The challenge isn't replacing humans but reinventing how we integrate human skills into AI-driven experiences.

1. Reimagine the ROI of customer service. The true value of AI-first customer service goes beyond cost reduction; it enhances support quality, scalability, and overall business impact. Savvy support ...

Graft EGYIRInsightOperational excellence is the cornerstone of long-term success in any organisation. For CEOs in Ghana, it means creating a culture of continuous improvement, eliminating ...

The ability to harness and utilize data effectively is revolutionizing how governments operate and interact with citizens.

In an increasingly competitive business landscape, companies must adopt tools and platforms that streamline operations, ...

OneRail’s Bill Catania believes that the secret to success lies in zeroing in on real problems and finding solutions that ...

thus improving customer satisfaction and operational efficiency. Key features include the ability to handle multimodal queries (text and images), understand product catalogs, and offer virtual try ...

This transformation has improved customer experiences, enhanced operational efficiency, reduced costs, and opened avenues for monetizing data products. Access to near-real-time data allows our ...

CURRENC Group Inc. has launched its SEAMLESS AI Call Centre Solutions, a range of AI-driven tools aimed at enhancing efficiency and customer ... significantly reduce operational costs and improve ...