Poor customer service, high fees, and inconvenient digital banking platforms are the top reasons Kenyans are switching banks, according to the 2024 Banking Customer Satisfaction Survey.

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The bank mobilised deposits of more than Tk5,000 crore in 2024 — the highest in a single year in its recent history, thanks to customer trust even amid a crisis in the banking sector ...

A legacy of bold beginningsIn 2006, at a time when banking halls were cold, transactional spaces with tellers barricaded behind cages, Fidelity Bank Ghana dared to ask: What if banking could be human?

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Lloyds Banking Group is to shut 136 more high street branches as it accelerates plans to cut costs and digitise the bank. It will close ... in person to using mobile services.

Consumer complaints against banks rose in FY23-24, with issues related to loans, digital banking, and deposit accounts leading the charge. The top five complaint categories for FY2023-24 came from ...

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