Recent research by Glia, a digital customer service platform provider, reveals a significant level of dissatisfaction among ...

As Han Butler, president and co-founder of ROI CX Solutions explains, AI can play an important role in call center operations — but only when it is used correctly.

According to a December 2024 Gartner survey, 85% of customer service leaders plan to explore or pilot customer-facing conversational generative AI solutions in 2025. According to a separate Gartner ...

Nasha is a Managing Editor for CNET, overseeing our sleep and wellness verticals. She is a nutrition, mental health, fitness and sleep science enthusiast. Her passion for mindful and holistic ...

Visito, a leading conversational AI platform for independent hotels, today announced the launch of Visito Voice, an AI-powered voice assistant designed to handle incoming guest phone calls with ...

Choosing the right contact center platform is a critical step for any business. With a broad range of customer experience (CX) solutions available-from comprehensive platforms to specialized tools-it ...

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Explore Rogers Centre on a 60-minute guided tour led by an expert tour guide* Pricing: Tickets are non-refundable. All ticket prices are inclusive of HST. *Please note that this tour does not include ...

The January transfer window has now closed. Find out who was on the move across the Premier League.

You can also call 13 QGOV (13 74 68) for urgent housing support or 1800 474 753 for the Homeless Hotline. Don’t travel unless it’s safe and follow instructions from local authorities.