Recent research by Glia, a digital customer service platform provider, reveals a significant level of dissatisfaction among ...

AI-powered comms provider looks to take leading collaboration system to next level, adding contact centre functionality to ...

As Han Butler, president and co-founder of ROI CX Solutions explains, AI can play an important role in call center operations — but only when it is used correctly.

State agencies held discussions on Friday to propose urgent measures to tackle rampant online fraud and call centre gangs. Representatives of the National Broadcasting and Telecommunications ...

AI is the buzzword of the year, and companies continue to digitalise with automation and data intelligence. The call centre environment introduces new AI use cases to enhance customer experience and ...

But amid this currency chaos lies an opportunity: embracing a ZAR-based contact centre solution. This localised approach could be a game-changer for South African businesses, offering stability ...

According to a December 2024 Gartner survey, 85% of customer service leaders plan to explore or pilot customer-facing conversational generative AI solutions in 2025. According to a separate Gartner ...

For years, robocall bad actors have targeted businesses with sophisticated schemes to steal customers’ financial and personal information. Even the most prominent brands are not immune. Amazon has ...

Commissions do not affect our editors' opinions or evaluations. Call center software enables better customer support by phone and other communication channels. This cloud-based technology is easy ...

The Fredericton performing arts centre, shown in a 3D rendering, is still under construction, but is expected to be finished by late 2026. It will officially be named the Ron & Erma Hawkes Centre ...

The Union government lifted the ban on sugar exports partially on Monday (January 20, 2025), allowing industries to export one million metric tonnes of sugar in the 2024-25 season ending in ...