TCN has strategically expanded its global teams across key regions, including EMEA and APAC, strengthening its presence and ...

As Han Butler, president and co-founder of ROI CX Solutions explains, AI can play an important role in call center operations ...

Expedia is one of the most well-known online travel agencies, offering a wide range of services, including flight bookings, ...

According to a December 2024 Gartner survey, 85% of customer service leaders plan to explore or pilot customer-facing conversational generative AI solutions in 2025. According to a separate Gartner ...

Vertical Growth, Geographic Expansion, Industry Recognition and Transformative Technologies Drive Unprecedented Success ...

National Fuel Gas customers will be able to get face-to-face help with their bills and accounts again at three locations in Western New York beginning next Monday, National Fuel Gas Distribution Corp.

Citizen satisfaction with government services has reached a seven-year high of 69.7 out of 100. Even more impressive, this ...

Automatic callbacks can improve customer satisfaction and lower costs, but some companies would rather avoid calls altogether.

Renz Miguel Marquez, a 29-year-old call center trainer in Makati City in the Philippines, uses AI tools to streamline his workflow. The call center where he works caters to broadband service ...

Allianz's Enterprise Knowledge Assistant (EKA) uses AI to transform data retrieval, empowering call center agents with instant, precise information.

A Whole Foods customer in Denver, Colorado bit into fried chicken, discovered that it was raw, leading to a viral Reddit post and a call to the Department of Health.