There are definitive moments in life when you always remember where you were. For some it was the assassination of President John F. Kennedy. The death of Lady Di, or even Prince. For others, it ...

Capt. Silvia Sanchez claims her decision to review the arrest of a 16-year-old girl put her on a collision course with the ...

The Raleigh Police Department released its five-day report on last week's deadly shootout in the Renaissance Park neighborhood. Last Tuesday night, 70-year-old Antonio Rodrigues fired at multiple RPD ...

said a law enforcement ranger was dispatched to Lot B on Sandy Hook’s bayside in response to a 10 a.m. call from Monmouth County’s 911 center about the beached vessel. “There is an open ...

Lehigh County officials fired back Friday against a lawsuit filed by seven former employees alleging that negligence and discrimination run rampant at the county's 911 call center. Lehigh County ...

It can help enhance emergency management by minimizing call transfers between 911 call centers and pinpointing caller locations more accurately using callers' cell phones. Early data from ...

It can help enhance emergency management by minimizing call transfers between 911 call centers and pinpointing caller locations more accurately using callers' cell phones. Early data from Washington ...

Commissions do not affect our editors' opinions or evaluations. Call center software enables better customer support by phone and other communication channels. This cloud-based technology is easy ...

Here are some secrets of 911 and how they might affect you. There isn't a central 911 call center for everyone. In fact, not every call center actually answers 911 calls directly. A 911 call center is ...

NG911 uses advanced communications when calling for emergency services and is more efficient because it reduces the number of transfers between 911 call centers due to the precise identification ...