AI agents change customer interaction rules. They provide 24-hour service, and one way they may help companies interact with consumers in cost-effective and relevant ways is by providing customized ...

The rise of AI is upon us – whether we like it or not – says agent Mildred Yuan, so it is vital to cautiously explore how the ...

As utility and communications companies around the globe work to enhance customer satisfaction while alleviating pressure on overburdened call centre staff, those leading the charge are achieving ...

While AI developers have implemented safeguards against prompt injections and malicious user queries, these defenses are ...

As large language models first gained popularity in the early 2020s, economists and bosses were hopeful that they, and other AI tools, would level the playing field, with lower-skilled workers ...

Not too long ago, if you tried to file a health insurance claim in India, there was a decent chance your hospital was sending ...

ServiceNow's President and Chief Financial Officer Gina Mastantuono said artificial intelligence endeavors are already ...

Tech vendors like OpenAI and Microsoft are banking on business readiness to use the autonomous AI bots, but companies aren’t so sure.

AI agents are reshaping how customers shop—learn how businesses must adapt to stay visible and competitive in an agent-driven ...

Alorica Inc., a digitally-engineered, tech-enabled global customer experience (CX) leader, is starting 2025 with unmatched momentum and building on milestones achieved in 2024—the expansion of agent ...

While this has certainly been disruptive to some of last year's AI high-fliers, it doesn't change the plans at all for AI agents. AI agents are autonomous ... and retaining employees. With the ADP ...