Ward 10 councillor Alan Cutten was part of a meeting with Eskom officials last week to discuss fault reporting and escalation procedures. This comes after numerous power outages and cable theft ...

These customers are advised to use Alfred the Chatbot, Eskom Contact Centre: Interactive Voice Response (IVR) and WhatsApp. -For those zero buyers who bought electricity before the deadline and were ...

In the recent Eskom and City meeting, the City was informed that Eskom intends on ramping up public education on its Alfred chatbot for fault reporting and that there would be a USSD code option for ...

Eskom has issued a stern warning to homeowners with rooftop solar systems, stating that all installations must be registered with the utility or risk being deemed illegal—a process that could be ...

Power utility Eskom has doubled down on its intentions to come after households with grid-tied rooftop solar in South Africa, saying they have until March 2026 to qualify for exemption from high ...

As artificial intelligence (AI) continues to evolve at a breakneck speed, custom chatbots are no longer reserved for big companies with a dedicated team of coders. In 2025, AI chatbots are being ...

Energy regulator Nersa on Tuesday (18 February) approved Eskom’s Retail Tariff Plan, which will require owners of solar PV installations connected to the grid to ...

Eskom officials in KwaZulu-Natal have laid bare the challenges they face, including municipal debt of R2.2 billion. Marlaine Nair, chairperson of the KwaZulu-Natal Legislature Cooperative ...

Godongwana’s budget speech, concerns are mounting over Eskom’s ongoing financial struggles, and the possibility of tax increases to cover the state-owned power utility’s shortfall.

Picture: Gallo Images / Deon Raath Electricity and Energy Minister Kgosientsho Ramokgopa has revealed that over 2.1 million consumers are not paying for electricity, costing Eskom approximately R3 ...

Eskom has burned through a massive amount of diesel in order to avoid load shedding in the past year. Recently, the state power utility surpassed more than 300 days without load shedding sponsored ...

Eskom’s reliance on load reduction as a cover for load-shedding, instead of fixing overloaded substations and incentivising alternative energy solutions, is prolonging South Africa’s power ...