Voice AI is rapidly reshaping customer service and contact centers, ushering in a new era of 24/7 efficiency, personalization ...

Hyderabad: A fake call centre operating out of an office at Hi-Tec City and allegegdly duping customers of PayPal, an ...

ISTAT Americas Speakers Encourage ATC Action is published in Aviation Daily, an Aviation Week Intelligence Network (AWIN) ...

For more than 30 years, the CCMA has been absolutely dedicated to supporting contact centre professionals. We’re constantly pushing ourselves to do more for our thriving community, which happens to be ...

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New Zealand and Australia have some of the highest rates of breast cancer diagnoses in the world at around 1 […] ...