After hours on hold, I was told everything was sorted and I’d receive a follow-up email within 24 hours. Days passed and nothing happened.

Starbucks recently made headlines by confirming it will cut 30 percent of its menu offerings. On the surface, this might seem ...

With e-commerce sales expected to grow again in 2025, the challenge of managing shipping logistics has taken center stage.

Imagine contacting customer support and receiving an instant, context-aware response that perfectly addresses your needs—no ...

According to a December 2024 Gartner survey, 85% of customer service leaders plan to explore or pilot customer-facing conversational generative AI solutions in 2025. According to a separate Gartner ...

Marco Radocaj discusses advancing industry standards with Balance HVAC, emphasizing quality, transparency, and a ...

Successful CRM strategies rely on high-quality data, predictive analytics, and AI-driven automation to deliver seamless ...

India's banking leaders are integrating technology with personal service, transforming the financial sector. They emphasise ...

Enthusiastic Adoption of Salsify PXM Advance Platform, AI Innovation, and Network Expansion Delivers its 7th consecutive year of Double Digit ARR Growth. BOSTON, Feb. 13, 2025 (GL ...

Security Bank Corp. is ramping up its artificial intelligence (AI) initiatives, embracing both traditional and generative AI ...

AI, and tech partnerships to drive efficiency, innovation, and compliance in an evolving digital landscape, opinion ...

Generative AI (genAI) is reshaping how businesses operate, offering unprecedented opportunities for greater efficiency ... decision-making or enhanced customer experience, can be difficult ...