As Han Butler, president and co-founder of ROI CX Solutions explains, AI can play an important role in call center operations — but only when it is used correctly.

This local helpline answered 37K+ of Birmingham's greatest needs. Learn more. 👇 NowPartner #UnitedWayofCentralAlabama #UWCA #Birminghamalabama #211 #National211Day CM ...

The Arkansas Crisis Center (ACC) has announced the launch of a new way to get help if experiencing a crisis. 988 is a ...

Colliers International Group Inc. ( NASDAQ: CIGI) Q4 2024 Earnings Conference Call February 6, 2025 11:00 AM ET Jay Hennick - Global Chairman & CEO Christian Mayer - Chief Financial Officer ...

Big Tech veteran becomes Atlassian’s new CISO, Congress may give DeepSeek the TikTok treatment, Google grows too slowly for ...

In the age of digital communication and customer-centric services, call centers have become essential hubs for businesses to ...

Former EverService executive joins CTM to oversee product development and CX initiatives MILLERSVILLE, Md., Feb. 6, 2025 /PRNewswire/ -- CallTrackingMetrics, a global conversation analytics company, ...

After Trump takes office, calls seeking help from immigration advocates surge, but others call their efforts “terrible.” ...

Redefining Linguistic Communication with Unmatched Security and ReliabilityBountiful, Utah--(Newsfile Corp. - January 30, 2025) - OneMeta Inc.

OneMeta Inc. (OTCQB: ONEI) ( the leader in AI-driven multilingual communication solutions, is partnering with CCI Network Services ...

Fiber network owner Zayo Group is in the lead to buy the Crown Castle's assets in a deal that could be valued at over $8 billion, a source familiar with the matter told Reuters. Zayo, owned by ...

Charter Communications, which provides cable, internet and other telecommunications services through the Spectrum brand, plans to close its Akron residential inbound sales call center and lay off 259 ...