Gaurav Gupta emphasizes the transformative potential of modern CRM systems in revolutionizing engagement and efficiency.

Owain is the CRM Editor at TechRadar. He spends his time getting hands on with CRM platforms, interviewing key players from across the industry, researching the CRM market, and attending industry ...

Brand Keys, in compiling its 28th Annual Customer Loyalty Engagement Index, found that loyalty is more complex today, just as the consumer, the marketplace and marketing have become more complex. But ...

In 2025, business growth seeks ways to develop its customer relationship management and the processes involved in it.

In today’s hectic business environment, staying connected to customers has become more critical. Automating customer engagement merely allows businesses to build better and stronger relationships ...

By 2027, 40 percent of all customer service issues will be fully resolved by unofficial third-party tools powered by generative artificial intelligence, according to Gartner.

Big data is changing the game, and data analytics companies are shaping the future of business intelligence. Amid this ...

Successful CRM strategies rely on high-quality data, predictive analytics, and AI-driven automation to deliver seamless ...

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Fintech trading platform Prop Firm Match (PFM) celebrates a year of growth achieving over two million monthly website visits, ...

As dealerships look to 2025, Jen Suzuki highlights the importance of tailored customer experiences and human connection in ...

The Technology Services Veteran Brings 20+ Years of Customer-Focused Experience Leading Global Enterprise Software Deployments for Manufacturing and Distribution SAN FRANCISCO--(BUSINESS ...