HP intentionally made each customer wait 15 minutes on support calls. Here's why
Hewlett-Packard intentionally made their customers wait for a minimum of 15 minutes on calls, according to a report by The ...
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HP Axes Policy That Made People Wait 15 Minutes for All Customer Service Calls
Regardless of how busy HP's customer service line was, callers would be told HP was 'experiencing longer waiting times,' in a ...
HP forced customers to wait 15 minutes for tech support - on purpose - backpedaled after backlash
The Register reports that HP intentionally forced customers to wait 15 minutes when trying to reach tech support. The "minimum" wait time idea mentioned in an ...