Kenya Bankers Association CEO Raimond Molenje, CAK Director General David Kemei and KNCCI CEO Ahmed Farah /HANDOUTPOOR service, fees and charges rank high among customer concerns in a new banking ...

Egypt-based Dsquares, a provider of loyalty and rewards solutions, has acquired a majority stake in Prepit, an Egyptian B2B ...

Restaurant Brands International appears to be taking adequate steps to meet the changing demands of its customers, investing in store reimaging, loyalty programs, and digital ordering to shore up its ...

While customers benefit from greater value and ease, companies greatly gain as well.

Nisqually Markets launched its new loyalty mobile application that features customer rewards, subscriptions and more, Liquid ...

As online shopping continues to evolve, the importance of delivering an adaptive CX cannot be overstated. Consumers increasingly expect personalized, frictionless experiences that cater to their ...

In recent years, banking profits have been strong, with UK leaders reporting pre-tax gains of up to £24 billion. But alongside this success, competition has intensified.

With so many loyalty programs available, it can be challenging to determine which ones truly add value. That's why Newsweek ...

New FICO Survey: 88% of Customers Consider Customer Experience of Equal Importance to Product Offerings When Choosing Their Bank A new FICO survey finds that 88% of bank customer respondents report ...

According to The Mirror, Pret A Manger sent a message to customers to confirm that the price increase had been scrapped, which said: “We are writing to you about some important updates to your Club ...

Kroger, CVS, and Kohl's are among the 350 companies with the best loyalty and rewards programs, according to new research ...