Learn how to implement a powerful social listening strategy to track conversations, gain valuable insights and actively ...

Traditionally, supply chains have focused on cost savings and operational efficiency, often measured by metrics like On Time, In Full (OTIF). However, as CEOs increasingly expect supply chains to ...

AI agents change customer interaction rules. They provide 24-hour service, and one way they may help companies interact with ...

AI-driven support systems can operate continuously, assisting customers beyond standard business hours and catering to global ...

Last week, we saw record-breaking registrations for our online insight session on handling complaints. That tells us one thing: this is the year businesses are no longer just managing complaints - ...

The demand for voice and speech recognition technologies is massive — and growing. An analysis by market research firm ...

Data shows that the strategy is having a bit of a moment, whether you're talking about pricing or customer acquisition.

In this article, we will go over the advantages of outsourcing customer service, making sure every customer interaction boosts your brand's image.