The Rolla Daily News23h
The 3 Biggest Benefits Of Outsourcing Your Customer Service
In this article, we will go over the advantages of outsourcing customer service, making sure every customer interaction boosts your brand's image.
Forbes1y
Why Customer Service Is In Free Fall — And What You Can Do About It
Only 11% of customers feel that call center agents are better ... "This enables customer service representatives to understand customers' unique needs and preferences, resulting in a more ...
Forbes1mon
Is AI Making Call Center Agents Better Or Replacing Them?
According to HubSpot’s 2024 Annual State of Customer Service Report, 82% of customers ... call center agents and AI agents alike to adapt their approach accordingly. Understanding a client’s ...