The trend toward omnichannel communication in contact centers is reflective of a broader shift towards digital customer ...

A pioneering study by Anirudh Sharma Peri, a technology researcher and customer service specialist in the United States, ...

Last summer, the India-based global technology company opened its new East Coast headquarters in East Brunswick. The hub ...

Q4 2024 Earnings Call Transcript January 31, 2025 W.W. Grainger, Inc. misses on earnings expectations. Reported EPS is $9.71 EPS, expectations were $9.74. Operator: Greetings and welcome to the W.W.

Mobile technology has fundamentally transformed the way businesses interact with their markets. With the advent of ...

NatWest Bank's digital chief explains how the finance giant innovates while keeping its clients safe - and how other business leaders can benefit.

Technology is at the heart of our accelerating evolution, and we are all now beginning to recognize that AI is the next generation of advancement.

As interactions between businesses, brands and their customers shift, the race to redefine customer experience (CX) is ...

By improving customer experience design, companies drive growth and the public sector stays relevant, says iOCO ...

Learn Microsoft’s best practices for implementing AI skill-building initiatives to develop crucial AI skills for organizational transformation.

The company’s goal for its applications is to be able to deploy any change to production in under one hour, with confidence in quality.

How technology can hinder instead of help an aligned CX and EX strategy and recommendations on how to manage it.