Getting customer service right is not just about finding solutions—it’s about learning from what others get wrong.

Lyft announced a new partnership with Anthropic to use the Claude AI assistant to handle customer service requests. Claude is ...

The hacker compromised a third-party contractor that provided support services. Grubhub says it 'proactively rotated any ...

Xfinity, a brand owned by Comcast, provides a wide range of communication services, including cable TV, internet, home phone, ...

The innovative platform, designed to help elevate customer engagement and operational efficiency, reflects Unifonic’s ongoing ...

What if your equipment could predict failures before they happen? AI is making this future a reality for the field service ...

The first step in improving customer experience is understanding what your customers truly want. This means going beyond ...

Ottu and Unifonic have joined forces at LEAP 2025 to empower merchants with enhanced, fully branded SMS service integrations.

“NCR Voyix self-checkout has allowed Parker’s Kitchen to optimize the guest shopping experience, especially during peak shopping times,” said Scott Smith, Senior Director of IT at Parker’s Kitchen.

Lyft said on Thursday it has tied up with Amazon and Alphabet-backed startup Anthropic to roll out artificial intelligence ...

Finding that perfect sweet treat can be a difficult task, but luckily when the craving strikes, comfort can be found in the ...

A woman on TikTok shared a PSA about the importance of putting yourself on mute if you’re ever on hold with customer service.