Getting customer service right is not just about finding solutions—it’s about learning from what others get wrong.

Lyft announced a new partnership with Anthropic to use the Claude AI assistant to handle customer service requests. Claude is ...

The hacker compromised a third-party contractor that provided support services. Grubhub says it 'proactively rotated any ...

Xfinity, a brand owned by Comcast, provides a wide range of communication services, including cable TV, internet, home phone, ...

Citizen satisfaction with government services has reached a seven-year high of 69.7 out of 100. Even more impressive, this ...

The innovative platform, designed to help elevate customer engagement and operational efficiency, reflects Unifonic’s ongoing ...

A pioneering study by Anirudh Sharma Peri, a technology researcher and customer service specialist in the United States, ...

Understand how learnings from your customer service team can connect to paid media strategies and why you should highlight ...

What if your equipment could predict failures before they happen? AI is making this future a reality for the field service ...

The first step in improving customer experience is understanding what your customers truly want. This means going beyond ...

NPS alone no longer cuts it. Evolving customer experience metrics like CES and XQI are helping brands stay ahead in 2025 and ...

“NCR Voyix self-checkout has allowed Parker’s Kitchen to optimize the guest shopping experience, especially during peak shopping times,” said Scott Smith, Senior Director of IT at Parker’s Kitchen.