Consumers are changing the way they want to buy. And top brands are leaning into those changes to retool and invigorate the ...

The National Retail Federation event in 2024 was all about artificial intelligence. The same can be said for NRF 2025. Click ...

Through my work with large-scale sales organizations, I've identified several critical shifts that characterize the most successful modern customer engagement strategies. And, more importantly, I've ...

Travelmaddy, a leading name in the travel and tourism industry, proudly announces the expansion of its services to offer more ...

Safe spaces for experimentation help teams master AI tools and reimagine customer journeys ... the ultimate fix for everything from customer service headaches to marketing inefficiencies.

Fashion and homeware digital retail platform N Brown Group has promoted Clare Empson to the newly created role of chief customer operations officer, as it seeks to elevate its customer experience.

Mr. Priya Ranjan Parida is an ITIL-certified architect with 18+ years of expertise in AI, ML, and ITSM, driving innovation in ...

Learn how to use 19 distinct sales funnels to guide customers, boost revenue, and achieve your marketing goals. Achieve your ...

"Developing 'Madison' has been a transformative journey for Truegenics," says Jeremy Wong, Chief Technology Officer. "We set out to create an AI system that could match and exceed human-level customer ...

NPS alone no longer cuts it. Evolving customer experience metrics like CES and XQI are helping brands stay ahead in 2025 and beyond. Beyond NPS metrics. Customer experience metrics are evolving.

Wema Bank’s story began in 1945 when it was established as Agbonmagbe Bank Limited by Chief Mathew Adekoya Okupe, a prominent ...

James Roberts, head of insurance sales at Europcar, discusses the need for insurers to respond to customer expectations ...